With a wealth of product information and a secure site, you can shop with confidence at BackyardPools.com. Shopping with us is easy no matter which way you choose:
Open 24 hours a day and 7 days a week, you can make a purchase whenever it's most convenient for you.
Our helpful customer service team is more than happy to take your order over the phone. Call us at (208) 228-5658. Our hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m. MST.
Credit cards are the easiest payment options. We accept MasterCard, Visa, American Express, and Discover Card.
We take payment from your card at the time we receive your order, once we have checked your card details.
To ensure the safety of our customers, fraud checks may be conducted on our orders. This involves checks on details provided during the order process including the address and credit card information. On occasion we may ask for additional information in order to process your order. We strive to complete this process as quickly as possible, however it may delay the shipment of your order.
We also accept money orders and cashier's checks. To start the process please contact our customer service team. You can call us at (208) 228-5658 or email us at info@BackyardPools.com.
Once you go through the checkout process on BackyardPools.com you will immediately receive an email with a confirmation number. After fifteen or so minutes you will receive another email telling you whether your credit card has been accepted.
After the payment has been processed, you'll receive another email once your item has been shipped. This will have tracking number on it. You can check here to see approximately how long it will take for your package to arrive.
Approximately 1 to 5 hours after you've submitted your order we'll email your receipt. We advise you to print off your receipt for your personal records.
We are not required to charge sales tax on any item with only one exception: orders shipping to Idaho will be subject to a sales tax.
For all customers, we encourage you to check your individual state's sales tax reporting laws relating to online purchases. Please check your state's regulations before you shop at BackyardPools.com.
We offer several promotions for our customers throughout the year. These promotions can be found on blogs, print publications, Facebook, Twitter and by email. By subscribing to our email list you become eligible for even more promotions. Not only are these helpful to you, but you can tell your family and friends about them.
It's easy to use a promotion code. Just start your order and before you check out it will prompt you to apply the code. This will then apply it to the items that you have in your shopping cart. Be sure to use the promotional code before it expires.
If you're having trouble with applying your promotional code, be sure to call or email our helpful customer service team. Not only can they walk you through the process, but they can ensure you get the discount if something should go awry.
For orders of 10 or more products, contact us in one of the following ways and we will be able to provide a quote:
You are welcome to use any of the following payment options when placing your order.