Here at BackyardPools.com, we're focused on the quality of our products and our service. We don't sell anything we don't stand behind. Before we sell a brand, we test it for ourselves to ensure they have high standards in quality and reliability.
Online shopping is great for the ease it offers to shop from your home. To help you make the best purchase possible, we provide pictures, descriptions and videos to provide the most accurate information on our products. We can guarantee that your purchase is at a low price, shipped quickly, and backed by a great warranty.
Our customer service agents are eager to help you. We do this by promptly answering all questions, resolving product issues and concerns, and taking the time to respond to customer comments.
Our customers' satisfaction is incredibly important to us. Our customer service agents are knowledgeable about all our products. You can take advantage of their expertise by contacting us through phone, email or live chat. By offering multiple ways to communicate with us, we are ensuring that you can get in contact with us whenever you need, in the way most convenient for you. This is all part of our customer service guarantee.
In order to give our customers the best information possible, we have included product videos to demonstrate our most popular items. Each product has several high-resolution images designed to show off special features. Additionally, each page has a detailed product description and specifications.
Customers may review their product after purchase. We want reviews because we understand that sometimes the best information comes from someone who already owns that product.
By offering all of these ways to view our products, we want our customers to make the most informed decision, and to feel confident in their purchase.
All Pools that are 8 Foot Easy SET and above are covered by a 90 day manufacturer warranty that is handled by INTEX the manufacturer. The warranty covers pools that are defective and within 90 days of the date of purchase.
For filter pumps, saltwater systems, and LED pool light they typically have a 1 year warranty. If you have a warranty claim or would like more detailed warranty information you will need to call Intex's customer service depart at 1(800) 234-6839.
The Swim Center and various Kiddie Pools do not have a manufacturer or store warranty. This also applies to small inflatable accessories.
We offer some of the best shipping rates on the internet, and we pride ourselves on our ability to ship all of our orders in 1-2 business days. By providing these shipping services, we guarantee that you receive your items quickly. If your order is delayed, we will notify you right away. We make every effort to make sure you receive your item when you need it.
We guarantee that all of our products are priced competitively, and that is our affordable price guarantee.
If you have any other questions or concerns feel free to contact us by email, phone, or live chat. We would be happy to answer all of your questions, and help you get the most out of your summer.